General terms

1.- Identification

 

This service between the city of Barcelona and the Principality of Andorra, is provided by two Grupo Julià companies that form the DirectBus brand (hereinafter, DirectBus).

 

AUTOCARS JULIÀ SL

C/ Pablo Iglesias, 84

08908 – L'Hospitalet de Llobregat

Barcelona

Telephone: 934 026 900

E-mail: info@julia.net

AUTOCARS NADAL, SA

Av. Tarragona, 44-46

AD500 Andorra La Vella

Principat d'Andorra

Telephone: (+376) 805 151

Fax: (+376) 820 642

E-mail: info@autocarsnadal.com

 

The www.andorradirectbus.es domain is registered by Autocares Julià, SL. The addresses and telephone numbers of Directbus are provided as customer care channels for this service.

 

 

2.- Activity

 

Autocares Julià, SL and Autocars Nadal, SA are engaged in the road transportation of passengers as their core business.

 

 

3.- Content and Information Provided on the Website

 

During the ticket booking procedure, users must enter their personal details in order to finalise the contract and complete their ticket booking.

 

The transport contract arising from the purchase of the ticket shall expire upon provision of the service. By law, each coach is required to carry a roadbook and complaint forms on board.

 

The transport contract arising from the purchase of the ticket shall expire upon provision of the service. By law, each coach is required to carry a roadbook and complaint forms on board.

 

Users can make their bookings on www.andorradirectbus.es in Spanish, Catalan or English.

 

Direct bus makes every effort to provide the website information in such a way that this information is as up to date as possible. Any error beyond­ the control of Direct Bus will be corrected immediately. In the event of a typographical error in any of the prices shown and on which a customer has based their purchase decision, Direct Bus shall inform the customer of the error and the latter shall have the right to terminate said purchase at no cost to the customer.

 

 

4.- Sales System

 

DirectBus wishes to clarify that the Principality of Andorra is not a member of the EEC. Therefore, travelling to Barcelona without the necessary documentation could cause problems at the border depending on the nationality of the passenger (driving licences and work and residence permits are examples of documents that are not valid for travel). Therefore, Grupo Julià recommends asking at the police stations that issue ID cards or the relevant passport authority about the documents needed for travel to Andorra.

 

The sales channels of www.andorradirectbus.es are the telephone booking lines in Andorra and Barcelona and the online booking channel, for which the procedure outlined on the website should be followed.

 

The website also contains a sales channel reserved for agencies, as explained in the preceding paragraph.

 

Telephone pre-bookings. These can be made by calling the telephone numbers listed in the index of the Directbus website. Users need only provide their personal details, such as name, surnames, passport or ID number (for EC citizens) and the price applicable to the traveller (based on age or if the multi-trip rate applies). With the reference number provided over the telephone, the user must present the relevant border documents and pay for their ticket at the ticket office, allowing sufficient time before the selected departure time, which must nonetheless be no more than 30 minutes before said departure. Passengers may check in once the booking is converted to a ticket, at around 15 minutes before departure.

 

For open-return tickets, passengers have six months in which to return; if they do not make the return trip within this time, they may redeem their ticket for the amount paid at the office where it was purchased, less the cost of the trip actually made. Open-return tickets are subject to seat availability. Once the return trip has been selected, the ticket may be changed up to two hours prior to the chosen departure time. Open-return tickets are subject to seat availability. Once the return trip has been selected, the ticket may be changed up to two hours prior to the chosen departure time.

 

Minors who do not have police authorisation to travel alone must be accompanied by a legally authorised adult.

 

Passengers can also travel by DirectBus with the multi-trip card (tarjeta multiviaje), which is a prepaid card containing 10 or 20 trips that are discounted as the trips are made.

 

Should a scheduled coach journey be full, the user will be unable to initiate the online purchase procedure for that coach.

 

 

5.- Applicable Taxes

 

The legally applicable taxes (10% VAT) are included in the total price (available on the Directbus website).

 

 

6.- Payment Methods

 

When requesting tickets from our online shop channel, the consumer or user of our services shall complete the purchasing process and fill in the mandatory fields marked with an asterisk; if you have any questions, see the detailed purchasing instructions below the date field; before making payment  you must check the field agreeing to these general online purchasing terms and  to pay for your purchase by credit card through the secure payment virtual POS of the Banco Bilbao Vizcaya savings bank as a secure payment platform.

 

The discounts on the final price applicable in the event of special conditions are:

 

 

Age discounts:

  • 0 to 3 years: 80%
  • 4 to 12 years: 50%
  • 13 to 25 years: 10%
  • Over 60s: 10%

 

 

Group discounts:

  • Groups of +10 people: 15%

 

 

After purchasing online, tickets may be printed off but users are nonetheless required to go to the ticket office to validate the Internet purchase or telephone booking and be added to the coach roadmap. Online purchases generate an email detailing the ticket purchased; however, the receipt must be obtained from the ticket office before the departure of the coach.

 

 

7. Purchaser's Rights and Return Policies (right to withdrawal, where applicable)

 

The purchase of a ticket guarantees passengers a seat on the coach for the selected departure time. Tickets are not numbered. As extras during the journey, DirectBus offers Wifi access and press (available on services departing first and while copies last).

 

In accordance with Royal Decree 1 of 16 November 2007 regulating the revised text of the General Law for the Protection of Consumers and Users, and its supplementary legislation, specifically Article 93 paragraphs g) relating to combined travel and k) relating to road passenger transport, exercise of the right of withdrawal is not applicable because the aforementioned legislation expressly excludes such exercise.

 

Passengers may bring two suitcases each, plus hand luggage. Excess baggage will be carried subject to the available space inside the luggage compartment of the vehicle. Hand luggage is the responsibility of the passenger.

 

Bicycles are not permitted unless they have been properly packed for travel. It is not permitted to travel with animals other than guide dogs, even if transported in the luggage compartment.

 

The passenger care lines are as listed on the www.andorradirectbus.es website.

 

 

8.- Buyer Obligations

 

The customer agrees to all the provisions and terms contained in these General Contracting Terms and understands that they include the intention to provide the best possible service for the type of activity developed by Direct Bus. The user and consumer shall unequivocally express their desire to enter into the contract by agreeing to these General Terms during the booking procedure by means of a tick in the checkbox expressly designed for this purpose during said procedure.

 

Customers undertake at all times to provide true information regarding the data requested in the user registration forms or when placing an order, and to keep these data up-to-date at all times.

 

Customers undertake to retain their ticket throughout its validity period; theft or loss shall not entitle users to changes or refunds.

 

Once the customer purchases a ticket pursuant to the Retail Commerce Law, the ticket cannot be refunded nor can customers exercise their right to desist.

 

En route and while inside the coach, smoking is forbidden by law (Law 42 of 30 December 2010, amending the previous law of 2006). Road safety regulations dictate that all passengers must wear a seat belt right up to the end of the journey. Failure to comply with this obligation is subject to the payment of a fine. Out of respect to other passengers and for hygiene reasons, it is not permitted to eat on the coach due to it being an enclosed space."

 

 

9. Security and Confidentiality

 

Direct Bus guarantees the security and confidentiality of all its communications with its customers.

 

All online payment transactions are conducted through a secure server of Banco Sabadell Andorrano and payment shall be made by credit/debit card. Direct Bus protects data from attempts of violation by third parties. Your credit card details obtained during the purchase process are stored in a database designed for this purpose by the savings bank.

 

Direct Bus guarantees the protection and confidentiality of the personal details, addresses, payment details and other type of information supplied to us by our customers in accordance with Spanish Organic Law 15 of 13 December 1999 on the Protection of Personal Data and Andorran Law 15 of 18 September 2003 on the Protection of Personal Data. See the www.andorradirectbus.es data protection policy. Where the data supplied are associated with a purchase, the law obliges us to keep these data for at least four years and they may not, therefore, be erased or rectified, although they may be blocked (cancelled), even if so requested by the customer.

 

The functionality of the digital content of the Directbus website is compatible with all the latest device and browser versions. The security of the credit card payment platform is established by Banco Sabadell de Andorra.

 

 

10.- Applicable Law and Jurisdiction

 

This agreement is governed by the applicable legislation and by the following agreement: the parties agree that all litigation shall be ultimately resolved by means of arbitration in the court of arbitration of the bar association of Barcelona, which is responsible for the administration of arbitration and the appointment of arbitrators in accordance with its Regulations and Articles of Association. Similarly, the parties expressly state their commitment to comply with the relevant arbitration decision. The arbitration decision shall be final and binding for the parties, who shall accept it without conditions.

 

To effects of subsidiarity and if necessary, the parties submit to the courts and tribunals of Barcelona, expressly waiving their corresponding jurisdictions.

 

The foregoing notwithstanding, both parties shall do all that is reasonably necessary to attempt to solve disputes amicably and using any available means of out-of-court dispute resolution.